Most of our items ship from the warehouse/vendor within 3 to 5 days (plus transit time) via UPS or FedEx.  Shipping charges are calculated as 10% of your order total.  When shipping is free it will clearly be noted in the description of the item and you will not be charged.

 

We strive to carry superior products but in the unfortunate circumstance your item is damaged or not what you anticipated we will be happy to refund your purchase.  

Email us @  help@thesillygoosetoystore.com for an authorization code and return instructions within 14 days of purchase if you are not satisfied with your item.  If your item is damaged email us within 48 hours of receipt of the item.  Please allow adequate time for your credit card company to post the credit.  We apologize but shipping charges can not be refunded.  When an item is returned that was bought with free shipping, the item will be refunded less shipping.